At Helmets Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policies and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unworn, and with all tags and packaging intact. Returns and exchanges are accepted within 15 days of receiving your order. Please note that certain items are non-returnable for hygiene and safety reasons:

  • Full-Face Helmets
  • Modular Helmets
  • Open Face Helmets
  • Off-Road Helmets
  • Long Gloves

Returns & Exchanges Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. You can use the template provided below.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation. Include the RMA number on the outside of the package.
  4. Ship Your Item: Send the package to the address provided in the instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Receive Refund or Exchange: Once we receive and inspect your return, we will process your refund or send out the exchanged item. Refunds will be issued to the original payment method.

Refund Timeline

Refunds are typically processed within 5-7 business days after we receive the returned item. The time it takes for the refund to appear in your account will depend on your payment method:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Returns & Exchanges Request Template

Subject: Return/Exchange Request – Order #123456

Body:

Dear Helmets Store Team,

I would like to request a return/exchange for my recent order (#123456). Below are the details:

  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Reason]
  • Preferred Action: [Refund/Exchange]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Name]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected] or visit our website.

Thank you for shopping with Helmets Store. We appreciate your business and are here to ensure you have a positive shopping experience.