Product Questions

1. What types of products do you offer?
We offer a wide range of motorcycle gear including helmets, jackets, gloves, boots, and more. Our product categories include Accessories, Base Layers, Boots, Clothing, Fanshop, Fiberglass, Full-Face Helmets, Gloves, GPS & Communication, Helmets, Jackets, Locks, Long Gloves, Luggage, Modular Helmets, Motorcycle Boots, Off-Road Helmets, Open Face Helmets, Pants, and Parts.
2. Are your products suitable for all types of motorcycles?
Yes, our products are designed to cater to a variety of motorcycle types, from street bikes to off-road motorcycles. We ensure that our gear meets the highest safety standards and provides optimal comfort and protection.
3. How do I choose the right size for my gear?
We provide detailed size charts for each product category on our website. Please refer to these charts to find the perfect fit. If you need further assistance, feel free to contact our customer support team.

Delivery & Shipping

1. How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. For shipping, we offer two options: Standard Shipping (10-15 business days) and Free Shipping (15-25 business days for orders over £50).
2. Do you ship internationally?
Yes, we ship globally, except for certain remote areas in Asia. Our shipping partners include DHL, FedEx, and EMS to ensure your order reaches you safely and on time.
3. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment and estimate its arrival time.

Returns & Refunds

1. What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in their original condition and packaging. Please contact our customer support team to initiate a return.
2. How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned items. The refund will be issued to the original payment method used during the purchase.
3. Can I exchange a product instead of returning it?
Yes, we offer exchanges for products of equal value. Please contact our customer support team to arrange an exchange.

Payment & Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all purchases.
2. Is my payment information secure?
Yes, we use secure encryption methods to protect your payment information. Your data is safe with us.
3. How do I create an account?
You can create an account by clicking on the “Sign Up” button on our website. Fill in the required details, and you’ll be able to manage your orders, track shipments, and save your preferences.

Customer Support

1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer support hours?
Our customer support team is available from 9 AM to 5 PM GMT, Monday through Friday.
3. Can I visit your store in person?
Yes, our store is located at 53 Horbury Rd, Wakefield, GB WF4O 1HE. Feel free to visit us during our business hours.

Thank you for choosing Helmets Store. We are committed to providing you with the best shopping experience and ensuring that your gear arrives safely and on time. Ride safe, ride smart, and enjoy the journey!